Shipping & Delivery

It usually takes about 2-3 weeks to complete an order from date of payment. All items are shipped ordinary registered post unless you have chosen express post. Please note that the time it takes to ship an item may vary and this needs to be added onto the 2-3 week timeframe.If you have a specific deadline please let me know via email and I will try to accommodate you. If an item is out of stock or I am waiting for parts I will tell you. During busy times like Christmas, Mother’s Day, Father’s Day and Valentine’s Day it may take longer, so you are advised to order well in advance. All orders incur  a one-off shipping fee for your order regardless of how many items you purchase, if the items are ordered and paid for at the same time. If you re-visit the store at a later stage to buy another item this will incur a new shipping fee.Please note that international orders incur the same shipping fees as Australian orders, but they will not be sent registered post. If you wish to register your item anyway please contact us via email and we will inform you about the additional coast and invoice you separately.
International post can take a long time to deliver and can’t be tracked, so please keep this in mind when ordering.
If a customs fee is imposed by another country we will not be liable for this.All orders will be shipped registered post via Australia Post for $8.50 AUD or via Express post for $12 within Australia.
International postage is via Australia Post for $8.50 AUD, but the item will not be registered unless previously agreed. Please allow a minimum of 2-4 weeks for international shipments. If international express post is required you can ask for a quote before you purchase the item and a separate invoice will be sent.
Refunds
Please note that all purchases are final and a refund will not be given.If there is a problem with your order please contact us within 3 days of receiving your order.

Due to the custom nature of hand stamped pieces a refund cannot be granted unless there is a fault with the piece or a spelling mistake was made by us. Please ensure you check all details carefully when you submit your order.
If the merchandise is damaged during transit it is at the discretion of Ulli Jewellery to decide if a repair can be done.

We reserve the right to judge our own quality, and strive to provide you with hand stamped jewellery of a high quality.